Mom Hug Sofa

To ensure the highest quality, your item is carefully crafted or prepared upon order confirmation. This process includes production, thorough inspection, and secure packaging. We will give priority to shipping within designated working days, after which carriers will handle delivery.

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Please note that delivery times may vary slightly during holidays, peak seasons, or due to unforeseen events such as customs delays.
Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.

We offers worldwide shipping with quick delivery—most in-stock items arrive within 4-12 days. Expedited options are available at checkout. For details on shipping costs, delivery times, and handling, please see our shipping policy.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Eligibility for Refunds

• You can get a full refund for any reason before your items are shipped. (Only applied with goods which are in stock)
• After your order is fulfilled, you cannot get a refund for no reason, you may get a full/partial refund for some reason. (Defective, damaged, wrong items etc.)
• Preorder deposit only can get a refund within 3 days after purchase. After 3 days, the refunded amount can be issued as a gift card.